SUPPORT

Need a little guidance getting your Hotspot set up on your home or business network? Need some direction on setting up a guest WiFi network? Check out the information below, or if needed, use our contact form to reach out to our support team.

How to: Set up and Connect the Hotspot to Your Network

Learn how to connect the Helium Hotspot to your home or business WIFI with the Helium Hotspot Mobile App, with a helpful video!

Set Up Your Guest WIFI Network

Learn how to set up a guest WIFI network for the Helium Hotspot to join. Instructions and links for many popular routers

FAQ – Helium Network

Search Documentation, Knowledgebase And Watch Videos To Find Answers

We send out monthly payments to our hosts via PayPal on the first Monday of every month. If you don’t have a PayPal account, you can create one for free. PayPal can be connected to your regular bank account if you prefer to move your earnings.
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On the other hand, we denounce with righteous indignation and dislike men who are so beguiled and demoralized by the charms of pleasure of the moment, so blinded by desire, that they cannot foresee the pain and trouble that are bound to ensue; and equal blame belongs to those who fail in their duty through weakness of will, which is the same as saying through shrinking from toil and pain.

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There are many variations of passages of Lorem Ipsum available, but the majority have suffered alteration in some form, by injected humour, or randomised words which don’t look even slightly believable.

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On the other hand, we denounce with righteous indignation and dislike men who are so beguiled and demoralized by the charms of pleasure of the moment, so blinded by desire, that they cannot foresee the pain and trouble that are bound to ensue; and equal blame belongs to those who fail in their duty through weakness of will, which is the same as saying through shrinking from toil and pain.

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No. The Helium Hotspot creates a Long-Fi radio signal and routes packets from low-power devices in your area that use LoRaWAN and have been deployed to the Helium Network. Typically these are devices such as GPS trackers, environmental sensors, weather meters, etc., that only need to transmit and share small bits of information. The Hotspot uses your existing Internet (via WiFi or Ethernet) to deliver the data packets sent by devices. It does not replace internet or cellular service for regular devices like computers and smartphones.

No. The network is only meant devices that use LoRaWAN.

Anything that sends data via LoRaWAN. This means everything from asset trackers, to soil sensors in farms, to tracking the water level of bottles in water coolers. There is an extensive, partial list here.

A Challenge requires a small group of hotspots to prove that they are in the location that they say they are. If they truly are there and online, and within radio distance of each other, then they can hear the “call” and respond as a witness to validate their position. For a deeper breakdown click here.

Hotspots earn by providing and validating network coverage provided by other hotspots. This includes both sending a challenge over the internet or validating coverage of other hotspots within range.

It’s best to have at least one or two other hotspots within radio range of you so that you can participate in PoC Challenges to earn rewards a higher rate of HNT. If you are the only Hotspot in your area, you can still earn HNT if a device uses your Hotspots and by initiating the Challenges. Tokens are distributed based on these economics.

If Hotspots are too close – less than 300 meters – they will not be eligible twitness each other as part of POC challenges and may compete with each other for challenges. Their overall participation in Proof-of-Coverage would be impacted also, since rewards are also density based. Proof of coverage rewards good, wide coverage. You’ll earn more HNT if you do this.

Once deployed via the Helium Wallet and fully synced, there are five ways your Hotspot earns HNT. A full list of mining rewards can be found here.

Hotspot earnings are imprecise and hard to predict for many reasons. Primarily this is due to the number of variables that account for HNT earnings at any given time. Do your own research and work hard to optimize your deployments. Better coverage yields more HNT.

There is no hard cap on the number of Hotspots per city. In fact, we believe more coverage per city will encourage more usage. You can see a full city leaderboard on the Helium Explorer.

Thanks for your interest! Join the community Discord server as there are several channels dedicated to development. There’s also extensive documentation on using the Network.

Download the Helium Hotspot Mobile App

Choose from the Apple iOS version, or the Google Play Android version of our app below.
From your iPhone or iPad, tap
the icon above to view our
app on the App Store.
Point your iPhone or iPad
camera app at the QR Code
above.

CONTACT SUPPORT

Use the form below to create a support ticket for your issue or questions.
Name(Required)
Include if you are having set up issues or other technical issues. The SN is located on the white sticker on the side or bottom of your hotspot.

FAQ – Data Credits

What are Data Credits? Do I need them?

If you’re a Hotspot owner, you generally do not need to worry about Data Credits unless you also plan to build sensors and devices to transmit data. Data Credits are used to pay all transaction fees such as adding Hotspots, sending HNT, and asserting location. When needed, they are burned automatically through the app from the available HNT in your wallet and can also be burned via the CLI.

One Data Credit pays for 24 bytes of LoRaWAN payload. Any number that exceeds 24 bytes is rounded up, so a packet with a 25-byte payload would cost the same as one with 47 bytes – two Data Credits.

Although Data Credits are produced by burning HNT, the price of Data Credits is fixed in USD. Data Credits are non-transferrable, and can only be used by their original owner. Data Credits cannot be re-sold or traded. Data Credits are similar to pre-paid cellphone minutes or airline miles.

Fun Support Facts

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